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Accessibility Statement

This statement was last updated on 09/22/2025.

 

We at ELI RAE are working to make our site www.elirae.net accessible to people with disabilities.

ELI RAE Boutique is committed to ensuring that our website, products, and services are accessible to all individuals, including those with disabilities. We strive to provide an inclusive experience for every customer in-store and online.

Our Commitment

  • We aim to comply with the Americans with Disabilities Act (ADA) and follow the Web Content Accessibility Guidelines (WCAG) 2.1 to make our website usable for all visitors.

  • We are continuously working to improve accessibility features, such as text alternatives for images, clear navigation, and compatibility with assistive technologies.

Physical Store Accessibility
Our boutique is designed to be accessible for individuals with mobility needs. If you require additional accommodations during your visit, please let a team member know, and we will be glad to assist you.

Digital Accessibility
We are actively taking steps to ensure our website is accessible, including:

  • Providing alt text for images.

  • Ensuring color contrast meets accessibility standards.

  • Making our website navigable with a keyboard.

  • Offering clear, simple language in product descriptions and policies.

Ongoing Efforts
Accessibility is an ongoing effort, and we recognize that some areas may still need improvement. We welcome feedback to help us identify and address accessibility barriers.

Contact Us
If you experience any difficulty accessing our website, services, or storefront, please reach out so we can assist you:
📧  info@elirae.net
 

Refund Policy - the basics 

At Eli Rae Boutique, we want you to love every piece you purchase. If for any reason you are not fully satisfied, please review our policy below:

 

Returns & Exchanges

  • Items may be returned within 14 days of delivery for store credit or exchange.

  • To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.

  • Sale items, accessories, and custom orders are final sale and cannot be returned or exchanged.

 

Refunds

  • We currently offer store credit only (no cash refunds) for eligible returns. Store credit will be issued once your return has been received and inspected.

  • Shipping costs are non-refundable. Customers are responsible for return shipping fees.

 

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the issue. We will make it right as quickly as possible.

 

How to Start a Return

  • Email us at info@elirae.net with your order number and reason for return.

  • Once approved, we’ll provide instructions for sending your item back.

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